Travel Insurance

Add peace of mind to your itinerary

Whether your baggage goes missing or you must cancel your flight for specific reasons, you’ll be able to travel with peace of mind knowing that you and your family are covered for the uncertain. Always ensure that you pay for your flights and accommodation with your Visa card to take advantage of the complimentary travel insurance your card unlocks.

You can enjoy cover for trips outside of your country of residence and for some trips within your country of residence.

Making claims

In the event that a claim needs to be made, you must provide all the relevant information within 28 days of the incident or loss. Claims may only be filed for purchases made with your Visa card.

Submit claim online

To submit your claim online please follow this link: New Claims Portal.

WhatsApp (Please call us by telephone should you have a medical emergency!)

Scan QR code:

QR code to contact support service via WhatsApp

Click here to open WhatsApp
Go to your WhatsApp, compose a new message to +27 11 541 1068

Please note that WhatsApp channel is currently available only in English.

FAQs

Download general FAQs

Certificate and policy downloads

Please register using your Visa Card to view your qualifying cover and confirmation of coverage. You can generate a travel insurance certificate for your Visa application or evidence of cover. Simply visit https://cardholderbenefitsonline.com and click on Insurance Benefits. Please provide your card information to verify what benefits are available to you and the terms and conditions that apply.

Your card details will not be stored. Once you have verified your card, you may click on Travel Insurance and thereafter download the Certificate of Insurance. A PDF document will be made available to you on which you can populate details of the travellers. You can save or print the Certificate of Insurance.

Types of cover

: Reimburse the cardholder for reasonable costs (meals, accommodation, transport expenses) incurred in the event that travel is delayed at the final departure point.
: Payment towards the emergency replacement of clothing, medication and toiletries till the checked in baggage arrives.
: Cover for the sudden and unforeseen bodily injury, illness or death during travel.
: Payment amount to the benefit amount if the cardholder is detained in the event that the aircraft or sea vessel in which they are travelling as a fare-paying passenger on a journey is hijacked.
: The insurance cover will pay up to the total sum insured for if you are liable to reimburse a licensed rental agency for costs arising from material damage to the Rental Vehicle during the period of hire.
: Cover for the unrecoverable unused portion of your travel and accommodation costs if you are unable to travel or need to shorten your trip due to unforeseen illness, injury or accidental death.
: Cover for the transportation to the nearest hospital during travel.
: Cover for incidental expenses whilst hospitalised during travel.
: Cover for the accidental loss of, theft of or damage to personal property and money.
: Cover if you are imprisoned following a road traffic accident, the cover will advance the bail bond up to the amount shown in the Table of Benefits (this must be paid back within a period of 3 months).
: Cover if the cardholder becomes legally liable to pay as compensation for any claim or series of claims arising from any event occurring during a journey.
: Cover for legal costs to pursue a civil action for compensation if someone else causes the cardholder’s bodily injury, illness or death during a journey.
: Cover for bodily injury whilst on public transport during a journey.

Visa does not undertake any insurance business or act as an insurer, insurance broker, insurance advisor or insurance agent. Insurance services and benefits are administered by Aspire Insurance Advisers Limited. The benefits of the insurance Policy records the terms under which Chubb Insurance South Africa Limited (“Chubb”) have agreed to provide cover to Visa International Service Association (“Visa”) as policyholder for the benefit of Cardholders. Chubb Insurance South Africa Limited (Reg. No. 1973/008933/06) is an authorised Financial Services Provider (FSP No. 27176). The policy wording will take precedence over all the guidance contained in the website and in all instances the terms and conditions of the policy wording will apply.

Get assistance

In the event of a travel medical emergency, call the 24/7 Assistance Department on:

While abroad, contact us for all medical enquiries, whether routine or emergency:

Free and unlimited health advice
Find a local nurse or internationally-trained doctor near you
Find medication or medical equipment*
Travel advice on loss of travel documents
Legal referrals and interpreter*

In an emergency, we provide all necessary emergency services, including:

Arranging medical transportation and care*
Monitoring your condition and provide advice along the way
Evacuating you, if necessary*
Contacting your family, so they know you are in good hands

*Indicates cardholder is responsible for all costs and expenses incurred. Visa Infinite and Visa Signature cardholders can refer to the travel insurance policy document for detailed coverage of fees as per the policy.

+44 (0) 208 762 8373

English

+27 (11) 541 1068

Arabic, English, French
International SOS

+971 (4) 253 6024

Arabic, English, French

[email protected]

Qualifying cards

Your discerning tastes deserve equally exclusive privileges

All Signature cardholders receive additional privileges, ranging from lounge access and concierge services to travel insurance and more.

Life’s elite pleasures the way you like it

Curated indulgences pave the way for an elite lifestyle with an Infinite card, where cardholders have the highest access to all benefits.