*Callers in certain countries dialing these numbers, including the collect number from mobile or hotel phones might be charged fees. Visa will not be responsible for any fees incurred. If the country you are in is not listed, or if you experience difficulties using any of the toll-free numbers, please call collect at +1-303-967-1096. (Collect calls are placed using the local operator.) If you are hearing impaired and in the US, call 1-800-TDD-1213 (for Canada: 1-305-278-4285 and other countries: 1-512-865-2002.)
Report a lost or stolen card or fraudulent charges
Get emergency cash and a replacement card
Visa is here to help. We will block your card (if the card number is known) and connect you with your financial institution/bank. Then, following bank approval, you can also get an emergency card replacement within one to three business days.* Alternatively, we can arrange for cash to be available at a location near you usually within hours of your bank’s approval.